Return and Refund Policy

RETURN PROCESS:

How to Initiate a Return: To start the return process, please contact our Customer Support team within 30 days of receiving your container. You can reach us via email at info@collitranscontainers.com or by phone at +1(469) 699 2376.

Return Authorization Process: Our team will issue a Return Authorization (RA) number and provide detailed instructions for preparing the container for its return.

Packaging Requirements: Please ensure the container is securely packed in its original packaging or a comparable alternative to prevent any damage during transit.

Return Shipping Information: You will be responsible for the cost of return shipping. We recommend using a reliable carrier with tracking capabilities to guarantee the safe return of the container.

REFUND ELIGIBILITY:

Container Sales and Rentals: Refunds are available for unmodified containers that remain unused and unaltered.

Customization Services: Please note that customization services are non-refundable once work has begun, as they are specifically designed to meet your unique requirements. If you are dissatisfied with the quality of the customization or encounter any defects, please consult our “Quality Assurance” section below for further assistance.

QUALITY ASSURANCE:

At Colli Trans Containers, we take immense pride in the quality of our containers and the customization services we offer. If you suspect a defect or quality concern with your container or its customization, please follow these steps:

Contact Us: Get in touch with our Customer Support team within 30 days of receiving your container. Please provide detailed information about the issue, including photos if available.
Assessment: Our team will evaluate the reported issue to determine if it falls under our quality assurance policy.
Resolution: If we confirm that the issue is indeed a defect or quality concern, we will collaborate with you to find a suitable resolution, which may include repair, replacement, or a refund at our discretion.

QUALITY ASSURANCE:

Please note that we are unable to accept returns for the following items:

Customized containers once customization has begun.
Containers that have been used or modified after purchase.

Refund Processing:

Upon receiving and inspecting your return, we will notify you of the status of your refund approval. If approved, the refund will be processed within 10 business days, and a credit will be applied to your original payment method.

Contact Us:

If you have any questions or need assistance regarding your refund or return, please don’t hesitate to reach out to our Customer Support team. We are dedicated to helping you and ensuring your satisfaction.

Contact Information:

Address: 1141 Fulghum Rd, Wilmer, TX 75172, USA
Email: info@collitranscontainers.com
Phone: +1 (469) 699-2376

Colli Trans Containers

We procure and transport containers to any destination across the nation. Your location is never a constraint for our reliable services